Subject	Sure
Posted by	Adam (NoVA) on September 09, 2006 at 5:43 PM
	This message has been viewed 80 times.
In Reply To	Re: Repost? posted by Russell@Z1 on September 09, 2006 at 12:05 PM
Message	Send the people who answer the phones to Customer Service training, or bring someone in house for it. If that does not work, then you really need to stress to your employees that the lack of customer service is impacting your bottom line, and it will start impacting theirs. Either start cutting hours for the problem employees, or just get rid of them. If the people answering your phones are that unreliable, perhaps a VM system that drops the VM's into an e-mail box for you to handle directly is in order. These can be had fairly cheaply, including systems that will rollover to your VM should your line be busy. Its better to have someone go to VM and get a real answer within 4-8 hours than to completely lose the business all together. I can't count the # of times I called Z1 to find a used part while doing the conversion on the convertible and got "We'll call you back in 24-48 hours" just to never hear anything back. I don't even bother anymore. I know Bernie calls someone there directly for such things and just ask him to tack my needs onto his orders. IZCC #8358 1993 Ultra Red Z32 TT Convertible 1994 Black Emerald Z32 TT - Decreased 1997 Black Emerald A32 It's tantric...
Follow Ups	Z1 - terrible service - johnnay 00:48:52 09/09/06 Sure have been a lot of these posts lately... :-X (n/m) - Snoguitar 00:57:12 09/09/06 not defending anyone's position .. but why deal with - The Devils Z 01:03:55 09/09/06 dealing with email is fine -- to be clear in my point is - The Devils Z 01:07:41 09/09/06 Re: dealing with email is fine -- to be clear in my point is - johnnay 02:26:50 09/09/06 Fantastic summary. (n/m) - Kenny 02:48:28 09/09/06 there is no way Russell can solve the problem and - The Devils Z 08:19:41 09/09/06 Do you answer your emails?? (n/m) - Spddracer 09:15:56 09/09/06 That's just it, people have told Russell for years... - Kenny 16:29:27 09/09/06 It's not rock science - just Mgmt 101 stuff ... - jzack 20:43:33 09/09/06 I said this a few weeks ago and was fought tooth and nail - dogpile 10:33:11 09/09/06 It could have something to do with 300zxttblack's - RSR 07:32:23 09/09/06 here we go again (n/m) - turbomaniac 01:37:37 09/09/06 ever notice how these posts always come in groups? (n/m) - blacktwin 01:53:36 09/09/06 Has anyone noticed the pattern with the recent Z1 posts... - 952+2TT 04:10:10 09/09/06 It says a lot but doesn't say it all - SeedyROM 05:20:01 09/09/06 this is true --can't argue there --but I would say that - The Devils Z 08:23:12 09/09/06 I've noticed it too, and I guess one can draw any number - LJZTT 05:55:55 09/09/06 sounds to me like - Z32POWER.com 07:11:08 09/09/06 Not taking sides, but... - Crim 07:52:19 09/09/06 think you're right on this one (n/m) - stockplayerz(nyc) 10:46:06 09/09/06 hmm (n/m) - imney 08:22:25 09/09/06 wow lots of z1 bashing lately =/ (n/m) - stockplayerz(nyc) 09:22:24 09/09/06 Please let me know about problems when they occur. - Russell@Z1 10:12:27 09/09/06 Repost? - Adam (NoVA) 10:35:34 09/09/06 Re: Repost? - Russell@Z1 12:05:13 09/09/06 Sure - Adam (NoVA) 17:43:10 09/09/06 I have NEVER had bad dealings with Z1.. - Shawn300zTT GT28R MD 10:38:51 09/09/06 Use the phone and speak with Robert Lee only - Izzy 13:07:56 09/09/06 likewise (n/m) - nemo1080 13:47:56 09/09/06 profile: - nemo1080 13:51:05 09/09/06 Yeah, we already went over that below. (n/m) - SeedyROM 14:23:47 09/09/06 I have ordered many times from them and get great - dream Z (MD) 13:53:43 09/10/06
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